Record details

• ISBN: 9780275997144
• ISBN: 0275997146
• Physical Description: xiii, 187 pages ; 25 cm
• Publisher: Westport, Conn. : Praeger, 2007.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references (pages 167-183) and index.

Formatted Contents Note:

Introduction -- Job interview etiquette : Applicant etiquette ; Interviewer etiquette -- Business dress and grooming : Dress considerations ; Attributes of dress ; Research findings related to business dress ; Business professional attire ; Business casual attire ; Dress for special events and occasions -- Office politics : Self-promotion ; Honesty and truth-telling ; Compliments and flattery ; Gossip ; Favors and hidden motives ; Dress and grooming ; Business socializing and etiquette -- Social sensitivity : Office courtesies ; Disabled persons ; Office conflict ; Sexual harassment ; Office romance -- Electronic communication etiquette : Telephones ; Speakerphones ; Cellular telephones and pagers ; Answering machines and voice mail ; Electronic mail (e-mail) ; Blackberry devices ; Facsimile (fax) transmissions -- Manners for special occasions and events : Births and birthdays ; Illnesses and injuries ; Hospital etiquette ; Holiday and office parties ; Weddings and wedding anniversaries ; Business receptions, conventions, and trade shows ; Promotions and retirements ; Funerals.

Written communication manners : Letter and memorandum formats ; Stationery ; Writing guidelines ; Thank-you notes ; Condolence letters ; Congratulatory letters ; Invitations ; Acceptance or regrets ; Announcements ; Complaint letters ; Cards -- Dining etiquette ; Styles of eating and place settings ; Basic guidelines for business dining ; Problem dining situations ; Manners for difficult-to-eat foods ; Cultural variations in dining etiquette -- Business entertaining : Restaurant entertaining ; Wine and toasting etiquette ; Entertaining at private clubs, sporting events, and the theater ; Cocktail parties and receptions ; Home entertaining ; Entertaining international visitors -- Meeting etiquette : Meeting planning and preparation ; Introductions and seating arrangements ; Chairing responsibilities ; Participant responsibilities ; Refreshments ; Follow-up activities ; Business meal meetings ; Conventions ; Virtual meetings ; Multicultural meetings -- Presentations : Eye contact, posture, and gestures ; Presentation attire ; Vocal characteristics ; Presentation organization ; Humor ; Visual aids ; Presenter etiquette ; Distracting or annoying presenter behaviors ; Presenter introductions ; Audience etiquette.

Sports etiquette : Rules of etiquette for all sports ; Handball and racquet sports etiquette ; Golf etiquette ; Water sports etiquette ; Gym or health club etiquette ; Hunting and fishing etiquette ; Running, biking, and rollerblading etiquette ; Spectator etiquette -- Travel etiquette : Suggestions for business travel ; Air travel etiquette ; Bus, train, and mass transit etiquette ; Automobile etiquette ; Taxicab and limousine etiquette ; Cruise ship etiquette ; Hotel manners -- Global manners : Travel preparation ; Guidelines for global interactions ; Tips for women business travelers ; Manners for selected regions of the world.

Search for related items by subject

Subject:

Business etiquette.
Interpersonal relations.
Business communication.
Self-presentation.
Interpersonal Relations.